Referral program terms

Version 2026-10-19. The program name, the amount, the trigger, the attribution window and the governing law are set by the owner and will be written into this page when they are signed. Until then this version states the rules without an amount.

These terms sit beside the general terms of use. The program page is at https://jivoo.com/refer and the printable card at https://jivoo.com/refer-card.

1. The parties and the roles

The program is operated by the Jivoo operating company. A person who registers and is approved is a referrer. A person or business a referrer introduces to Jivoo is a referred client. Only an approved, named referrer with a live code may refer, and approval is manual.

2. Registration and approval

An application is made through /refer-apply.php and records a name, an email, an optional phone number, the relationship to the business and a note. An application is stored as pending until it is reviewed, and no code exists until the review approves it. Jivoo may decline an application without a reason.

3. The referral fee

The fee amount and the currency are confirmed in writing to the referrer before any referred engagement starts. No amount is stated in this version of these terms because none has been signed yet.

4. What counts as a qualified referral

A qualified referral is an organisation that is new to Jivoo, is planning, building or repairing an AI system, and has a real intent to have a conversation. An existing client, a duplicate introduction or a business introduced by more than one referrer is not a qualified referral for a second fee.

5. The trigger to pay

The event that starts the fee is confirmed in the same written confirmation as the amount. It is a step in the engagement, not an introduction by itself, so a conversation that does not lead to that step does not earn a fee. Being paid is recorded as a ledger entry and does not move money until it is actually paid.

6. Attribution and the window

A referred client arrives with the referrer's code in the contact form, and attribution is resolved on the server. The period in which a code establishes attribution is confirmed in writing; the site does not publish a day count until that is signed. An unknown, expired or suspended code is ignored, and the person's message still reaches Jivoo.

7. The disclosure duty

A referrer tells the referred client that an introduction may earn a fee. The link a referrer shares shows the disclosure before the client contacts Jivoo. A referrer must never say the fee is paid by the client, and must not describe Jivoo's services as anything other than what this site publishes.

8. The client pays no extra

A referral fee never adds to what a referred client pays for an engagement. A client who arrives without a referral is offered the same scope and the same price as a client who arrives with one.

9. Payment and tax

A fee is paid after the trigger happens and after the referred client has paid the invoice it depends on. The tax information that must be collected from a referrer is being confirmed by the owner; when it is, a referrer will be told what to supply before a payment is made.

10. Changes, suspension and termination

Jivoo may change these terms for a future referral, and may suspend or end a referral arrangement for a breach. A referral that was attributed before a change keeps the terms that were in force when it was attributed, or the written confirmation already sent, whichever applies.

11. No employment or agency

A referrer is not an employee, an agent or a partner of Jivoo, and has no authority to describe a scope, a price or a result. Any statement a referrer makes beyond this site is the referrer's own.

12. Privacy

The personal details in an application are handled as the Privacy Policy describes. A referred client's details are never given to the referrer; the referral record exists so a fee can be calculated.

13. Governing law

The governing law and the venue for a dispute are being confirmed by the owner and will be stated here before a referral relies on them. No other jurisdiction is claimed in the meantime.